faq
FAQ
Have questions about Growicy or our social media growth services? Find answers about ordering, delivery, account requirements, order tracking, refills, refunds and support below.
Choose the platform and service you need, select a package, provide the required profile, post or video details, and complete checkout. After placing your order, you can use the available order tracking tools to follow its progress.
No. Growicy’s ordering process does not require your social media password for services that can be delivered using a public profile, username, post or video URL. The exact information required depends on the service, so check the individual service page before ordering.
The information required depends on the service. For example, a TikTok video service may require the direct video URL, while a profile-based service may require a username or profile link. The individual service page explains what you need before checkout.
Delivery time depends on the service and package you purchase. Check the delivery information shown on the relevant service page for the expected start and delivery details.
After placing an order, you can use the available order tracking tools to check its status and progress. Keep your order number available if you need help with a specific order.
First, check the expected delivery timeframe and make sure the profile, post or video information you submitted is correct and still publicly accessible where required. If the expected timeframe has passed, contact Growicy support with your order number so the order can be reviewed.
Refill availability depends on the service and package you purchased. Where refill protection is included, the applicable service terms explain the eligibility period and how to request a refill.
Refund eligibility depends on the circumstances of the order and the applicable Growicy refund terms. If you have a problem with an order, contact support with your order number and details of the issue so it can be reviewed.